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The Customer Rules

Dec 01, 2014
by Caroline Miller
Amazon, Franklin Foer, If You Like Amazon, monopoly has a new meaning, Walmart
6 Comments

Sometimes we think we know the meaning of a word only to discover we don’t.  Take the word monopoly.  It used to mean a business large enough to eliminate its competitors.  When that happens, we expect goods and services to go up.  But, as Franklin Foer writes in a recent essay, today monopolies are created by driving prices down, so low that competition can’t survive.  (If You Like Amazon…” by Franklin Foer, New Republic, October 27, 2014 pgs. 16-22.) Two companies that use this strategy are Walmart and Amazon.  What’s more, they’ve grown so dominant in their field, that they have enough clout to dictate to their suppliers.

 Walmart, for example, told Coca-Cola what artificial sweetener to use in its diet soda.  It has ordered Disney to cut scenes from some DVDs.  It has demanded that Levi’s reduce the grade of cotton in their jeans to lower the price.  And it has demanded that lawn mower manufacturers alter the grade of steel used in their machines.  (Ibid pg. 20.)  Amazon, too, attempts to control makers of the products it sells.  Its war with mainstream book publishers is one example.  (Blog 9/23/14)

 The Federal Trade Commission has taken little note of this new brand of monopoly that not only crushes competitors but drives out unions as well.  Their only masters are consumers because to exist, these companies need  large sales volumes.  To keep customers faithful, Walmart and Amazon provide conveniences to which the public has grown accustomed, like free Prime movies, free gift wrapping, free two-day shipping and one stop shopping.  What these buyers fail to see is that short term benefits result in poor wages and working condition for company employees and the employees of suppliers — the clothing industry being a prime example. (Ibid, 21)

 To force monoliths like Walmart and Amazon to change their wages and working conditions, shoppers would have to  rethink their buying  habits.  That’s a tall order.  The human race isn’t good at weighing short term gains against long term goals.  If we were, we’d have solved climate change long ago. 

customer as queen

Courtesy of www.flickr.com

 

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6 Comments
  1. Bill Whitlatch December 1, 2014 at 10:34 am Reply
    Thanks, great article!
    • Caroline Miller December 1, 2014 at 10:52 am Reply
      Always glad to hear from a faithful reader. Thank you, Bill.
  2. Christine Webb December 1, 2014 at 3:54 pm Reply
    Timely thoughts, Caroline, and most likely not a coincidence that it happens to be Cyber Monday and especially as we consider gift giving this year. One possible solution for loosening the grip monopolies maintain may be to make an extra effort to shop in small, local businesses. Most have unique, individualized, more quaint items that are so interesting, often made by hand, and that differ greatly from the everyday household items that can be so easily purchased at big box stores. One stop shopping is very convenient, but isn't the extra effort to find just the right gifts we give to show someone how much we care worth a few moments more of our time? In doing so, we may, in fact, be making this time of the year happier in the future for workers, and their families, everywhere.
    • Caroline Miller December 1, 2014 at 4:09 pm Reply
      You're right, Christine. Sometimes smaller is better.
  3. Pamela December 15, 2014 at 3:13 pm Reply
    Yes, this is an excellent piece, Caroline. I did not know that Amazon and Walmart have impacted supplier goods quality and components. How utterly eerie. I have stepped foot in a Walmart twice in my life, and it's been over a decade since the last time. I try to go local and small when I can.
    • Caroline Miller December 15, 2014 at 4:41 pm Reply
      Sometimes Pamela, it's just not too good to know how the world works.

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Contact Caroline at

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Portland, Oregon author Caroline Miller had distinguished careers as an educator, union president, elected official and artist/advocate.

Her play, Woman on the Scarlet Beast, was performed at the Post5 Theatre, Portland, OR, January/February 2015

Caroline published a serialized novelette, Marie Eau-Claire, on the website, The Colored Lens.  She also published the story Gustav Pavel,  a parable about ordinary lives, choice and alternate potential, on the website Fixional.co.

Caroline has published five novels

  • Getting Lost To Find Home
  • Ballet Noir
  • Trompe l’Oeil
  • Gothic Spring
  • Heart Land

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